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Terms of Service

Last updated: April 18, 2026

1. Acceptance of Terms

By accessing or using TechMitten's website, or any of our IT support, web design, or app development services (collectively, "Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Services. These terms apply to all visitors, clients, and users of our website and services.

2. Services Overview

TechMitten provides remote IT support, web design and development, and application development services to small businesses nationwide. Our specific services include but are not limited to:

  • Remote help desk and technical support
  • Network monitoring, management, and cybersecurity services
  • Cloud migration and backup solutions
  • VoIP phone system setup and management
  • Custom website design, development, and maintenance
  • E-commerce platform development
  • Progressive web app (PWA) and mobile app development
  • Google Play Store publishing assistance

3. Service Agreements

Specific terms, pricing, deliverables, and timelines for individual services are outlined in separate service agreements or proposals provided to you before work begins. Those agreements, along with these Terms of Service, govern the relationship between you and TechMitten. In the event of a conflict between a service agreement and these Terms, the service agreement shall prevail.

4. Pricing and Payment

  • Monthly Plans: IT support plans are billed monthly in advance. All plans are month-to-month with no long-term commitment unless otherwise specified in your service agreement.
  • Custom Projects: Web design, development, and app projects are quoted individually. Website projects are split into 50% to start and 50% at launch payments. For other custom projects, a deposit may be required before work begins, with the remainder due upon completion or per the milestone schedule in your proposal.
  • Late Payments: Invoices not paid within 30 days of the due date may incur a late fee of 1.5% per month on the outstanding balance.
  • Price Changes: We reserve the right to adjust pricing with 30 days' written notice. Existing clients will be notified before any changes take effect.

5. Cancellation and Termination

  • Monthly Services: You may cancel any monthly service plan at any time with 30 days' written notice. Services will continue through the end of the current billing period.
  • Custom Projects: Either party may terminate a project with 14 days' written notice. You are responsible for payment for all work completed up to the termination date.
  • For Cause: TechMitten reserves the right to suspend or terminate services immediately if a client engages in illegal activity, abuse toward our team, or material breach of these terms.

6. Intellectual Property

  • Client Content: You retain full ownership of all content, branding, data, and materials you provide to us for use in your projects.
  • Custom Work Product: Upon full payment, you own all custom-designed and custom-developed deliverables (websites, apps, designs) created specifically for you. TechMitten retains no ownership interest in the final work product.
  • Third-Party Components: Projects may include open-source software, licensed fonts, stock photography, or other third-party components subject to their respective licenses. TechMitten will inform you of any such components and their license requirements.
  • TechMitten Property: Our proprietary tools, frameworks, methodologies, and pre-existing intellectual property remain ours. We may use general knowledge, skills, and experience gained during your project in future work.

7. Client Responsibilities

To ensure successful delivery of our services, you agree to:

  • Provide timely access to systems, accounts, credentials, and information as reasonably needed
  • Review and provide feedback on deliverables within the timelines specified in your project plan
  • Ensure that all content you provide does not infringe on third-party intellectual property rights
  • Maintain the security of any credentials or access provided to you as part of our services
  • Communicate changes in requirements or scope as early as possible

8. Limitation of Liability

To the maximum extent permitted by applicable law:

  • TechMitten's total liability arising from or related to our services shall not exceed the total amount you have paid us in the 12 months preceding the claim.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
  • We are not responsible for downtime, data loss, or security breaches caused by factors outside our reasonable control, including but not limited to third-party service outages, force majeure events, or client negligence.

9. Warranties and Disclaimers

  • We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards.
  • We do not guarantee specific business outcomes, revenue increases, search engine rankings, or uptime percentages unless explicitly stated in your service agreement.
  • Our website and services are provided "as is" without warranties of any kind, either express or implied, except as explicitly stated in these terms.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the business relationship. This includes business processes, technical configurations, financial data, customer lists, and trade secrets. Confidentiality obligations survive termination of services for a period of two years.

11. Website Use

When using our website, you agree not to:

  • Attempt to gain unauthorized access to our systems or infrastructure
  • Submit malicious code, spam, or harmful content through our forms
  • Reproduce, distribute, or modify any content from our website without written permission
  • Use our services for any illegal or unauthorized purpose
  • Misrepresent your identity or affiliation when contacting us

12. Indemnification

You agree to indemnify and hold harmless TechMitten, its officers, directors, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our services, your violation of these terms, or your violation of any rights of a third party.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the state or federal courts located in Michigan.

14. Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be communicated to active clients via email or prominent notice on our website. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

15. Contact

For questions about these Terms of Service, please contact us: