Privacy Policy

1. Information We Collect

When you interact with TechMitten — whether through our website, contact forms, or services — we may collect the following types of information:

• Personal Information: Name, email address, phone number, and company name when you submit a contact form, request a consultation, or sign up for our services.
• Usage Data: We collect data about how visitors use our website, including pages visited, time spent, browser type, device type, and referring URL. This is collected through Google Analytics (see Website Analytics below) and the Meta Pixel (see Advertising Measurement below).
• Cookies: We use essential cookies to ensure our website functions properly and analytics cookies to understand how visitors interact with our site. Google Analytics sets cookies so we can count visits and see which pages are used, and the Meta Pixel sets cookies so Meta (Facebook) can measure how visitors who see our ads use our site. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send you information about our services you've expressed interest in
• Improve our website, services, and overall customer experience
• Measure and improve the effectiveness of our advertising on Meta's platforms (Facebook and Instagram)
• Comply with legal obligations and protect against fraud
• Communicate important updates about your account or our services

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in these limited circumstances:

• Service Providers: We use trusted third-party services (such as form processors and hosting platforms) that need access to your data to perform services on our behalf. These providers are contractually obligated to protect your information.
• Call Bookings: When you book a phone call, your name, email address, phone number, time zone, and any project notes are sent to Cal.com to schedule the call and deliver booking confirmations.
• Website Analytics: Our website uses Google Analytics, provided by Google LLC. When you visit, it sends Google the pages you view, the fact that you submitted our contact form or booked a call (not what you wrote or the details you entered), and technical information such as your IP address, browser, device, approximate location, and referring site, along with cookie identifiers that recognize returning visits. We use this to understand how our website is used and to improve it. Google's handling of this data is described in How Google uses information from sites that use its services, and you can opt out with the Google Analytics opt-out browser add-on.
• Advertising Measurement: Our website uses the Meta Pixel, provided by Meta Platforms, Inc. When you visit, it sends Meta the pages you view, the fact that you submitted our contact form or booked a call (not what you wrote or the details you entered), and technical information such as your IP address, browser, and device, along with cookie identifiers Meta may link to your Facebook or Instagram account. We use this to measure and improve our ads on Meta's platforms. Meta's handling of this data is described in its privacy policy, and you can manage how Meta uses it for ads in your Facebook ad preferences.
• Legal Requirements: We may disclose information when required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security audits. While no system is completely secure, we continuously work to protect your information from unauthorized access, alteration, or destruction.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain types of data processing
• Request data portability (receiving your data in a structured format)

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

7. Third-Party Links

Our website may contain links to external websites or services we do not control. This privacy policy applies only to TechMitten's website and services. We encourage you to review the privacy policies of any third-party sites you visit through links on our site.

8. Children's Privacy

Our services are directed toward businesses and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it.

9. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: [email protected]
• Website: techmitten.com