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IT support pricing

Pick how you want help: chat, phone, or a remote session. Every session lasts until the problem is solved, with a follow-up afterwards and no contract.

A hardware store owner laughing on the phone at his desk while his laptop problem gets fixed

Chat support

$29per session

Type out what is going wrong and I walk you through the fix, one step at a time, until it works.

  • Send screenshots and error messages
  • Help until it is fixed, not until a timer runs out
  • Handy when you cannot talk out loud
  • A follow-up email if anything else comes up
Start a chat

Phone support

$50per session

Call and talk it through with me. I guide you through each step while you stay in control of your device.

  • Computers, phones, tablets, printers, and Wi-Fi
  • Email, accounts, passwords, and apps
  • Help until it is fixed, in plain English
  • A follow-up email or call if needed
Call (734) 521-4374
Phone + chat included

Remote session

$99per session

For computers. You start a secure session, I connect and fix it myself while we talk on the phone.

  • Includes phone and chat support
  • You start the session and can end it any time
  • A short note of what I changed and why
  • A follow-up email and call if needed
Book a remote session

Not sure which to pick? Call (734) 521-4374 and I will tell you. Bigger jobs, like setting up a new computer or moving an office’s files, are quoted before any work starts. See what IT support covers.

How it works

Help first. The bill comes after.

No account to create and nothing to pay upfront. You talk to the same person from the first message to the follow-up.

  1. Get in touch

    Chat, call, or send the form. A rough description is enough: what you were doing and any message on the screen.

  2. We fix it together

    I stay with it until the problem is solved. If a remote session would be faster, I will suggest it first, never switch without asking.

  3. I follow up

    You get a follow-up by email, and a call if it is needed, to make sure the fix held.

  4. Pay once it is fixed

    You get an invoice after the session. No sign-up fee, no contract, and nothing to pay upfront.

IT support pricing questions

How much does IT support cost?
Chat support is $29 a session, phone support is $50 a session, and a remote session for computers is $99, which includes phone and chat. You pay once the problem is fixed, with no contract.
What does "until it is fixed" mean?
A session covers one problem from start to finish, not a set number of minutes. I keep working with you until it is solved, and I follow up afterwards to make sure it stayed fixed.
Which option should I pick?
Start with chat or phone for most everyday problems on any device. Choose a remote session when a computer needs hands-on work, like a slow machine, a software install, or an email setup. If you are not sure, call and I will tell you which fits.
What if the problem cannot be fixed in a session?
Some problems need parts, a repair shop, or a larger job like setting up a new computer. If that is the case, I tell you plainly before anything else is charged, and larger jobs are quoted upfront.
When and how do I pay?
After the session, once the problem is fixed. You get an invoice that you can pay online by card.